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About Buurtzorg

Buurtzorg is a pioneering healthcare organisation established 12 years ago in the Netherlands. It started with one team of four nurses and now has 950 teams and 10,000 nurses and nurse assistants providing more than half of Dutch home care.
At its heart is a nurse-led model of holistic care provided by self-managed neighbourhood teams – Buurtzorg is Dutch for Neighbourhood Care.

Teams are supported by regional coaches, an IT system that works because nurses were involved in designing it, and back office support designed around and dedicated to their needs.
The model has revolutionised health and social care in the Netherlands. Patient satisfaction rates are the highest of any healthcare organisation, impressive financial savings have been made and employee satisfaction is high.

 

Teams are self-managed, having professional freedom to decide how they organise the work, share responsibilities and make decisions with a simple and clear operational framework agreed with their organisation.

Not only has Buurtzorg grown as an organisation, it has also supported change in other health and social care providers, influenced major changes in the insurance and regulatory environments and extended its model into home care, mental health care and maternity and youth services.

The Buurtzorg group now employs more than 14,000 people and – in response to demand from all over the world – now supports change in a growing number of countries, including Britain and Ireland.

Buurtzorg in Britain and Ireland

Although the health and social care systems differ from the Netherlands, the challenges in the UK and Ireland are remarkably similar to those Buurtzorg was founded to overcome: ever increasing demand, spiralling costs, fragmented care models, inadequate outcomes and disillusioned staff teams.

We work with our clients to find solutions that work for them, and we have learnt from doing this in Britain since 2015 what works and what doesn’t.

We provide access to the experience of over 14,000 nurses and care givers in the Netherlands and to the Buurtzorg leaders, back office specialists and coaches who have proven expertise in the organisational changes required to support self-managed frontline teams.

Take a look at what we do

Join the growing coalition for change!

Join the growing coalition for change!

“Don’t we all want to live in the place we call home with the people and things that we love, in communities where we look out for each other, doing the things that matter to us?” That’s the vision articulated by Social Care Future and we in Buurtzorg share it. In...

The future of social care depends on all of us

The future of social care depends on all of us

Some say it’s a step forward that the United Kingdom government has finally addressed the challenge of social care funding. Others say the planned tax changes are so regressive as to be unsupportable. Both points are valid, but I say that if there is one conclusion to...

Caregiving is more than a social safety net

Caregiving is more than a social safety net

" . . . reform should build on the emerging evidence that community-based approaches can create better care and jobs at lower cost" says Buurtzorg Britain and Ireland's Brendan Martin in this letter of his, which was recently featured in the Financial Times. It...

Ten years on: things I learned by caring for my mum

Ten years on: things I learned by caring for my mum

On this date 10 years ago, at 1.42 in the morning, my mother Betty Martin took her last breath as I held her hand in Lewisham Hospital, south east London. She had taken her first nearly 88 years earlier in Dunmanway, west Cork. I have spent much of the decade since...

‘Tell me about you?’………

‘Tell me about you?’………

Four words that mean so much. Four words we use every day. Four words that can help us to get to know each other. Four words that can break down barriers. Four words that we can shy away from. Four words which we can be frightened of. Four words that can help to...

The butcher, the baker & the candlestick maker & why they mattered!

The butcher, the baker & the candlestick maker & why they mattered!

As I sat having a socially distanced cup of tea with my 75-year-old dad a few weekends ago, we found ourselves talking about his best friend’s mum. I had known her as ‘nanna’ because she had spent a lot of time looking after my dad when he was younger, as his own mum...

Falling through the social care net

Falling through the social care net

Our team at Public World partnered with Buurtzorg to found Buurtzorg Britain and Ireland for a reason: because we believe that the way in which Buurtzorg has transformed care at home in the Netherlands should inspire and inform a much better way of doing things in...

Our social care system can’t be fixed. It needs to be rebuilt.

Our social care system can’t be fixed. It needs to be rebuilt.

Sir Keir Starmer, MP, the leader of the British Labour Party, told its virtual conference this week: “Our care workers are heroes. But the social care system in Britain is a disgrace to a rich nation.” He went on to point out that Conservative governments of the last...

A neighbour with an interesting life, just sitting on a couch

A neighbour with an interesting life, just sitting on a couch

Neighbourhood care, what’s in the name? Do you know if there is any neighbourhood care where you live? And who is providing for whom? In Buurtzorg the name neighbourhood is included in the brand name of the organisation, meant to describe the radius of the work field....

The NHS People Plan: Closing the Credibility Gap

The NHS People Plan: Closing the Credibility Gap

There is much to welcome in We Are the NHS: People Plan 2020/21 - Action for us all, published last week by NHS England, such as its commitment to flexible working, apprenticeships, adequate rest time and facilities for staff, and more. Even so, the report left me...

Our recommended reading for the summer holidays!

Our recommended reading for the summer holidays!

In our thinking about Caring Places – Building Healthy Communities, we are learning a lot from three books – two hot off the press, the other published two years ago but increasingly resonant – about the roles of community and public services in promoting health and...

Can companies operate better without managers?

Can companies operate better without managers?

In this BBC podcast released on the 2nd June, Dina Newman discusses whether companies can operate better without managers as part of their 'People Fixing the World' series. It looks at the amazing results that can be achieved where self-management is introduced...

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Email : info@buurtzorg.org.uk