Buurtzorg is a pioneering healthcare organisation established 12 years ago in the Netherlands. It started with one team of four nurses and now has 950 teams and 10,000 nurses and nurse assistants providing more than half of Dutch home care.
At its heart is a nurse-led model of holistic care provided by self-managed neighbourhood teams – Buurtzorg is Dutch for Neighbourhood Care.
Teams are supported by regional coaches, an IT system that works because nurses were involved in designing it, and back office support designed around and dedicated to their needs.
The model has revolutionised health and social care in the Netherlands. Patient satisfaction rates are the highest of any healthcare organisation, impressive financial savings have been made and employee satisfaction is high.
Teams are self-managed, having professional freedom to decide how they organise the work, share responsibilities and make decisions with a simple and clear operational framework agreed with their organisation.
Not only has Buurtzorg grown as an organisation, it has also supported change in other health and social care providers, influenced major changes in the insurance and regulatory environments and extended its model into home care, mental health care and maternity and youth services.
The Buurtzorg group now employs more than 14,000 people and – in response to demand from all over the world – now supports change in a growing number of countries, including Britain and Ireland.
Buurtzorg in Britain and Ireland
Although the health and social care systems differ from the Netherlands, the challenges in the UK and Ireland are remarkably similar to those Buurtzorg was founded to overcome: ever increasing demand, spiralling costs, fragmented care models, inadequate outcomes and disillusioned staff teams.
We work with our clients to find solutions that work for them, and we have learnt from doing this in Britain since 2015 what works and what doesn’t.
We provide access to the experience of over 14,000 nurses and care givers in the Netherlands and to the Buurtzorg leaders, back office specialists and coaches who have proven expertise in the organisational changes required to support self-managed frontline teams.
Take a look at what we do
We are very happy to be part of the TICC programme that is supporting the development of new models of health and social care inspired by Buurtzorg in the UK, France and Belgium. Here is the link to the latest newsletter. Newsletter N°2 – TICC
Starting Point: The Neighbourhood Cares Pilot aims to introduce new ways of delivering adult social care. Using Buurtzorg principles, CCC introduced teams in St Ives and Soham to provide care in which families and communities play a key role in keeping adults and...
Buurtzorg Founder Visits UK Jos de Blok, the founder of Dutch healthcare organisation Buurtzorg, has met some of the teams pioneering the method of self-management on a recent visit to the UK. Buurtzorg is a pioneering healthcare organisation established 10 years ago...